Why thorough processes delivered to a high standard might account for all the problems in your business

The world is becoming more process-orientated. There are positive aspects to that – if you’re the pilot of a 747, the Operations Director of a nuclear power plant or a surgeon carrying out microsurgery on a vital organ, I’d feel a lot more comfortable knowing that what you did, and the order you do them in, had been arrived at in a reliable, dependable way.

But for most other activities, we’ve been led down a path of greater use of processes to govern every aspect of our lives. I’m not sure that’s a good thing

We should fire him for not hitting his targets…or should we?

Being a Finance Director or CFO means you spend a lot of your time working out what people’s targets should be, tracking their performance against those targets, and reporting any under-performance. While there are some intellectual challenges to the target setting process, those are generally within the control of the Finance Director or CFO asContinue reading “We should fire him for not hitting his targets…or should we?”