Category Archives: Better Business

Why many organisations struggle to manage their cost base effectively. And what to do about it.

When you’re trying to assess how a business really sees the world, you’ve got two choices. You can pour through every page on their website, and check out all their publicly available strategy documents, covering things like their commitments to people, customers, and product quality. Or you can visit them and ask to go toContinue reading “Little things mean a lot”

Optimise your business around what’s easiest for your customers and your business automatically becomes more efficient. It doesn’t work the other way around.

In business, you need to avoid people promising magical, risk-free results because, if they’re not running an actual Ponzi scheme, they’re up to something very similar.

How to tell if people are paying lip service to your organisation’s mission or if they really mean it.

One of life’s biggest mysteries for me is why, given its almost non-existent cost, more businesses don’t leverage the benefits of even pretty basic customer service.

Just like food diets, your bottom line diet won’t be improved by following each new fad that comes along, promising no pain and lots of gain.

When something isn’t working, doing more of what you’ve done up to now is rarely a good strategy.

For anything other than trivial problems, the best solutions are more likely to be found outside your area of domain expertise than inside it.

When you’ve got a problem with your bottom line, the solution is rarely what you think it is at first. Usually you need to dig deeper…