Category Archives: Better Business

It sounds like complicated things should be harder to manage, but that’s not true. Often, it’s the other way round.

While logic has a role, the sort of decisions that only humans can make – often seemingly “illogical” at the time – are where all the upside in life is.

Being effective is about building value in your customers’ eyes.

Being efficient is about impressing whoever sits above you in the organisational hierarchy.

Too few organisations realise that activity alone as a metric is profoundly harmful to their bottom line. It’s entirely possible to be really busy whilst having a negative impact on the bottom line.

Most organisations run largely – perhaps almost entirely – thanks to a range of unsung heroes. They may be almost invisible on the organisation chart but they’re the glue which holds everything together.

Increasingly tech solutions have a poor RoI because so many areas have been optimised already. So creating incremental RoI is hard.

Why productivity and efficiency are not the same thing – and which you should prioritise in your business…

The art of change management isn’t in knowing what to change. It’s in knowing what you should leave exactly as it is.

Doing things right first time is always more cost effective in the long-run than bumbling your way through.

We live in an increasingly complex world, but what often seems to be missing in company decision-making is an acceptance that we need to make choices.