Category Archives: Better Business

Do your KPIs inform your views of performance in your organisation, or do they just excuse whatever you might be doing now?

Despite what the AI bustle bros would have you believe, tech is a perfect answer for only a vanishingly small number of the world’s problems.

Optimising business performance is harder than it looks, but a handle of key insights often makes the difference between success and failure.

It’s tempting to think that if you do everything right, success is inevitable. But, sadly, running a business is never that simple…

It’s hard to stop the beat of your organisation and go in a different direction, but it’s relatively easy to change the beat, if you think like a DJ…

The “1% Gains” theory is very popular, but does that really explain what you should do inside your business? Possibly not…

When making a sale, you’re almost certainly better to start from wherever your customer really is rather than wherever you’d like them to be.

Are you meeting a noble objective or delivering a project? That might sound very similar, but the differences are enormous.

There was a time tech investments delivered positive RoI. But that time might be behind us – now I’m not so sure.

It’s easy to forget that metrics alone tell you very little about what’s happening in your business. So little, in fact, that I’m surprised so many people are quite so obsessed with them.